Shipping & Returns

Shipping

VaultRx currently ships within the United States only and uses USPS for all orders.

USPS shipping options, including expedited services, are available at checkout for an additional fee.

Once an order has been transferred to USPS, VaultRx is not responsible for delays, loss, or damage that may occur during transit.

Order Processing (Updated 4/16/2026)

Order processing times vary depending on the product ordered and may be affected by holidays. Business days are Monday through Friday, excluding holidays.

  • 3D Printed Products: 3-5 business days
    • Processing time may vary based on product size, order quantity, or material availability.
  • Product Labels: 2-4 business days

Please note: All processing times are estimates and may vary based on order volume, material availability, or unforeseen delays.

Returns & Replacements

All VaultRx products are made to order. Because of this, returns and exchanges are not accepted.

Replacements for Damaged Items

If your order arrives damaged due to shipping, VaultRx will gladly provide a replacement. To be eligible, damage must be reported within 48 hours of delivery and supported with clear photos of the damaged item and packaging.

Lost, Missing, or Misdelivered Packages

If your package is lost in transit, marked delivered but not received, or delivered to an incorrect address, the issue must be reported to VaultRx within 30 days of the order date. Reports made after that window are not eligible for a replacement or refund.

Before reporting, please check with others at the delivery address and confirm the shipping address entered at checkout was correct. VaultRx is not responsible for packages delivered to an address entered incorrectly by the customer.

Once reported, VaultRx will review tracking and USPS delivery records to determine eligibility, which may require filing a claim with USPS.

Defective or Production Errors

If your order contains a defect or production error (such as significant misprints, printing defects, or manufacturing flaws), VaultRx will replace the affected item at no cost. Minor cosmetic imperfections or natural variations inherent to the 3D printing process do not qualify for replacement.

Exclusions

Replacements will not be issued for:

  • Damage caused by misuse, improper handling, or normal wear and tear
  • Damage resulting from modifications or use outside the product’s intended purpose

VaultRx reserves the right to determine eligibility for replacements based on the information provided.

Cancellations

Orders can be cancelled within 1 hour of being placed. After that window, your order may have already entered production or fulfillment and can no longer be cancelled.

To request a cancellation, submit a request through our contact form with your order number as soon as possible. If your order is still within the 1-hour window, we’ll cancel it and issue a full refund to your original payment method.